Marc-Olivier MeunierMarc has spent the past few years putting oil on the fire of growth companies. He leads by example and puts a lot of emphasis on inclusion, constantly working to create a safe environment. A warm leader with a passion for memorable experiences and innovation.
Marc is available for contracting as a fractional Head of Customer Experience.
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Reading Time: < 1 minuteTo build trust, your decision making should be predictable. To build trust, your decision making should be transparent. To build trust, you want to get your team and you peers on a field trip into the meanders of your brain. You want to invite everyone around into your brain so they understand what to expect […]
Reading Time: < 1 minuteTrust is the foundation of relationship in many cultures. When leading a team, a department or a company, you want to make sure all your decision making is as transparent as possible in order to increase the trust in the organization. You destroy trust whenever you let personal choices, motivated by your own advantage come […]
Reading Time: 16 minutesSelecting a BPO for outsourcing a customer support function usually goes through a Request for Proposal (RFP). An RFP can have varying degrees of detail, depending on the companies. For some, the quality control or the tooling may be more important, for some others the language coverage may be the clincher. Why using an RFP? […]
Reading Time: 9 minutesOutsourcing / offshoring? Same same. Don’t get caught up with wording. There is probably a subtle difference. But you are simply looking at paying another company to take care of the support function for you. A BPO is a Business Process of Outsourcing. It’s a company specialized in externalising a whole function. Adopting offshore for […]