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Customer engagement

Hey, you found me!

Reading Time: 3 minutes I am Marc Olivier Meunier, a Customer Engagement Leader and looking for my next adventure After 7 years spent pouring oil on the fire of a high growth advertisement technology company (Smartly.io), I am now back on the market. I believe in creating memorable experiences for the customers. Track record in a nutshell: Closed and […]

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Customer engagement

Select a BPO for customer support

Reading Time: 16 minutes Selecting a BPO for outsourcing a customer support function usually goes through a Request for Proposal (RFP). An RFP can have varying degrees of detail, depending on the companies. For some, the quality control or the tooling may be more important, for some others the language coverage may be the clincher. Why using an RFP? […]

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Customer engagement

Adopting Offshore for your support

Reading Time: 9 minutes Outsourcing / offshoring? Same same. Don’t get caught up with wording. There is probably a subtle difference. But you are simply looking at paying another company to take care of the support function for you. A BPO is a Business Process of Outsourcing. It’s a company specialized in externalising a whole function. Adopting offshore for […]

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Customer engagement

Setting up a 24/7 support

Reading Time: 13 minutes There are many aspects to consider when moving to a full blown 24/7 support setup. If you are starting from a regular 9am-5pm and you want to extend the hours to cover more time zones, that’s probably a separate exercise. Below, we are going to talk about moving from 24/5 to 24/7. When you are […]

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Cycling

Rapport Race Across France 500 – le récit (French)

Reading Time: 12 minutes Préambule, aller à la ligne de départ Tout commence avec la descente vers la ligne de départ. Jeudi 16 Juin, nous remplissons notre camping car de victuailles. Nous nous dirigeons vers le port de Vuosaari pour prendre le ferry Finnlines en direction de Travemunde en Allemagne. 30 heures de traversée et 1400km plus loin, nous […]

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Cycling

Preparing for Race Across France 500

Reading Time: 5 minutes I’m preparing for my ultimate goal of completing Paris-Brest-Paris 2023. But I don’t want to just get there and wing it. 2022 will be another training season for PBP. I will need to complete a least one BRM which can be either one of the following 200km 300km 400km 600km 1000km I will most likely […]

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Cycling

Preparing for a 600km ride

Reading Time: 2 minutes The 600km ride we are preparing goes from Helsinki to Yyteri and back. It’s called Helsinki-Satakunta-Helsinki. Or #HSH600 on Twitter. The elevation is not bad, actually it’s fairly flat over 60% of the ride. Just really hoping for good weather and not too much wind. The bicycle I am definitely going to ride with my […]

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Cycling

Power and HR

Reading Time: 4 minutes When preparing for a long ride like Paris-Brest-Paris, I need to make sure I can cover a lot of ground as fast as possible and with the lowest heart rate possible. The whole game is to be in a functioning mode where you burn energy that you consume and you don’t start digging into your […]

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Cycling

My new ride – Cervélo C3

Reading Time: 3 minutes This is my new Cervélo C3. I say new because I just got it, but it’s a second hand bike. I’ve never, and probably will never buy a brand new bicycle. I’m very happy with the idea of giving a second life to a bicycle. Equipment on board So it’s a Cervélo C3 with Ultegra […]

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Cycling

300Km Ride report

Reading Time: 6 minutes This is a ride report for a 300km Brevet. This Saturday 8th May 2021, I did my longest ride to date. 318km Oh wow, what a ride… Lessons learnt: Be more aware of calorie counts. I’ve burnt about 9000 kcal during that day. And that means eating a lot! I did eat more regularly than […]