Marc-Olivier MeunierMarc has spent the past few years putting oil on the fire of growth companies. He leads by example and puts a lot of emphasis on inclusion, constantly working to create a safe environment. A warm leader with a passion for memorable experiences and innovation.
Marc is available for contracting as a fractional Head of Customer Experience.
Find Marc on Linkedin
Reading Time: 2 minutesI’m excited to tell you about Support from HEL, a community of customer support professionals! In February 2020, I was knee deep in Customer Support at Smartly.io and I was wondering why we didn’t have a community of Customer Support professionals that could gather and share insights. I was interested to grow my network, my […]
Reading Time: 3 minutesA while back, I was getting mentoring session with Mike Pegg and he helped me to understand how to create change. When we spoke I was in a situation where creating change was not necessarily so vital, but I kept the lesson with me for the futur. Turns out, the futur is now! Here is […]
Reading Time: 2 minutesClarity and direction are crucial components of my leadership style. I believe that when employees understand their role in the organization, what they need to deliver, and how their efforts fit into the bigger picture, they are better equipped to focus their efforts on the tasks that matter most. This clarity leads to more meaningful […]
Reading Time: < 1 minuteSometimes my MariaDB database fails and crash. I am not sure why and I am not sure I want to find out why as I am guessing it would require some investigation and it may be above my pay grade. It happens quiet rarely but every now and then it happens and when it does, […]