Marc-Olivier MeunierReading Time: 2 minutesI try to formulate my leadership principles in a clear and concise way. It keeps me accountable and helps me to be consistent. Build trust: be consistent in decisions and actions, keep decision making transparent and explain why. Be vulnerable: I’m a human being and I act like one, with my flaws. Sharing my ups […]
Reading Time: < 1 minuteTo build trust, your decision making should be predictable. To build trust, your decision making should be transparent. To build trust, you want to get your team and you peers on a field trip into the meanders of your brain. You want to invite everyone around into your brain so they understand what to expect […]
Reading Time: < 1 minuteTrust is the foundation of relationship in many cultures. When leading a team, a department or a company, you want to make sure all your decision making is as transparent as possible in order to increase the trust in the organization. You destroy trust whenever you let personal choices, motivated by your own advantage come […]
Reading Time: 16 minutesSelecting a BPO for outsourcing a customer support function usually goes through a Request for Proposal (RFP). An RFP can have varying degrees of detail, depending on the companies. For some, the quality control or the tooling may be more important, for some others the language coverage may be the clincher. Why using an RFP? […]