Marc-Olivier MeunierReading Time: 3 minutesI am Marc Olivier Meunier, a Customer Engagement Leader. My professional career spans over 20 years in both large corporations and startups. I’ve had success pouring oil on the fire of the advertisement technology company Smartly.io, before dabbling in consulting. First at Eficode, a DevOps consulting company, then as a startup advisor for companies like […]
Reading Time: 10 minutesThis is a guide to help Customer Experience leaders, COOs or CEOs looking for a customer support platform or looking to switch to a new one. Below you will see a number of criteria to assess against your needs and a Google Sheet you can reuse to calculate a score for each platform. A number […]
Reading Time: 5 minutesIntroduction Randonneuring is not just a sport; it’s a journey of endurance, discovery, and personal growth. It’s where the open road becomes a test of both body and mind. Pushing you beyond the limits of typical cycling. My journey into randonneuring began with a simple curiosity about long-distance riding. It quickly evolved into a passion […]
Reading Time: 3 minutesA Reflection on the Power of Cohesive Company Culture In an era where corporate culture is often relegated to buzzwords on a company brochure, I had the privilege of immersing myself in an environment where culture was lived and breathed daily. At Smartly.io, a company unabashedly obsessed with cultivating a strong, cohesive culture, I experienced […]
Reading Time: 23 minutes1219km de fiesta C’était un rêve. Après m’être sérieusement mis au cyclisme il y a 4 ans, après avoir fait ma première balade de 100 km avec des amis sur un vélo trop grand, après avoir réalisé mon premier BRM de 200 km avec les randonneurs locaux, je l’ai finalement fait. Paris-Brest-Paris 2023. Aller en […]
Reading Time: 22 minutes1219km of party It was a dream. After getting into serious cycling 4 years ago, after riding my first 100km ride with friends on an oversized bike, after riding my first 200km BRM with the local randonneurs, I finally did it. Paris-Brest-Paris 2023. Getting to France No surprise here. Flying from Finland to France is […]
Reading Time: 8 minutesRouler 600km en moins de 40h n’est pas anondin. Je pensais être largement capable de valider la mission, mais j’ai vraiment dû puiser dans mon mental pour terminer. Pourquoi ? Je rêve de participer à Paris-Brest-Paris depuis quelques années. L’inscription requière de compléter une série “Super Randonneur”. 200km, 300km, 400km, et 600km. Ce dernier 600km […]
Reading Time: 2 minutesI’m excited to tell you about Support from HEL, a community of customer support professionals! In February 2020, I was knee deep in Customer Support at Smartly.io and I was wondering why we didn’t have a community of Customer Support professionals that could gather and share insights. I was interested to grow my network, my […]
Reading Time: 3 minutesA while back, I was getting mentoring session with Mike Pegg and he helped me to understand how to create change. When we spoke I was in a situation where creating change was not necessarily so vital, but I kept the lesson with me for the futur. Turns out, the futur is now! Here is […]
Reading Time: 2 minutesClarity and direction are crucial components of my leadership style. I believe that when employees understand their role in the organization, what they need to deliver, and how their efforts fit into the bigger picture, they are better equipped to focus their efforts on the tasks that matter most. This clarity leads to more meaningful […]
Reading Time: < 1 minuteSometimes my MariaDB database fails and crash. I am not sure why and I am not sure I want to find out why as I am guessing it would require some investigation and it may be above my pay grade. It happens quiet rarely but every now and then it happens and when it does, […]