Marc-Olivier MeunierReading Time: 3 minutesI am Marc Olivier Meunier, a Customer Engagement Leader. I am Marc Olivier Meunier. A customer engagement leader. My professional career spans over 20 years in both large corporations and startups. I’ve had success pouring oil on the fire of the advertisement technology company Smartly.io, before dabbling in consulting. First at Eficode, a DevOps consulting […]
Reading Time: 10 minutesThis is a guide to help Customer Experience leaders, COOs or CEOs looking for a customer support platform or looking to switch to a new one. Below you will see a number of criteria to assess against your needs and a Google Sheet you can reuse to calculate a score for each platform. A number […]
Reading Time: 5 minutesIntroduction Randonneuring is not just a sport; it’s a journey of endurance, discovery, and personal growth. It’s where the open road becomes a test of both body and mind. Pushing you beyond the limits of typical cycling. My journey into randonneuring began with a simple curiosity about long-distance riding. It quickly evolved into a passion […]
Reading Time: 3 minutesA Reflection on the Power of Cohesive Company Culture In an era where corporate culture is often relegated to buzzwords on a company brochure, I had the privilege of immersing myself in an environment where culture was lived and breathed daily. At Smartly.io, a company unabashedly obsessed with cultivating a strong, cohesive culture, I experienced […]
Reading Time: 23 minutes1219km de fiesta C’était un rêve. Après m’être sérieusement mis au cyclisme il y a 4 ans, après avoir fait ma première balade de 100 km avec des amis sur un vélo trop grand, après avoir réalisé mon premier BRM de 200 km avec les randonneurs locaux, je l’ai finalement fait. Paris-Brest-Paris 2023. Aller en […]