Categories
Customer engagement

Hey, you found me!

Reading Time: 3 minutes I am Marc Olivier Meunier, a Customer Engagement Leader. My professional career spans over 20 years in both large corporations and startups. I’ve had success pouring oil on the fire of the advertisement technology company Smartly.io, before dabbling in consulting. First at Eficode, a DevOps consulting company, then as a startup advisor for companies like […]

Wahoo Elemnt Bolt Vs Wahoo Elemnt Roam

Reading Time: 3 minutes Embarking on endurance events like randonneuring or audax demands equipment that can keep pace with cyclists spending entire days and nights on the saddle. A reliable bike computer becomes essential for navigation, performance tracking, and safety during these long rides. This article offers an in-depth comparison of the Wahoo Elemnt Roam V2 and the Wahoo […]

Randonneuring: a guide for beginners

Reading Time: 5 minutes Introduction Randonneuring is not just a sport; it’s a journey of endurance, discovery, and personal growth. It’s where the open road becomes a test of both body and mind. Pushing you beyond the limits of typical cycling. My journey into randonneuring began with a simple curiosity about long-distance riding. It quickly evolved into a passion […]

Categories
Leadership

Battling the Culture Hangover

Reading Time: 3 minutes A Reflection on the Power of Cohesive Company Culture In an era where corporate culture is often relegated to buzzwords on a company brochure, I had the privilege of immersing myself in an environment where culture was lived and breathed daily. At Smartly.io, a company unabashedly obsessed with cultivating a strong, cohesive culture, I experienced […]

Categories
Cycling

Paris-Brest-Paris 2023

Reading Time: 23 minutes 1219km de fiesta C’était un rêve. Après m’être sérieusement mis au cyclisme il y a 4 ans, après avoir fait ma première balade de 100 km avec des amis sur un vélo trop grand, après avoir réalisé mon premier BRM de 200 km avec les randonneurs locaux, je l’ai finalement fait. Paris-Brest-Paris 2023. Aller en […]

Categories
Cycling

Paris-Brest-Paris 2023

Reading Time: 22 minutes 1219km of party It was a dream. After getting into serious cycling 4 years ago, after riding my first 100km ride with friends on an oversized bike, after riding my first 200km BRM with the local randonneurs, I finally did it. Paris-Brest-Paris 2023. Getting to France No surprise here. Flying from Finland to France is […]

Categories
Cycling

Rapport 600K BRM

Reading Time: 8 minutes Rouler 600km en moins de 40h n’est pas anondin. Je pensais être largement capable de valider la mission, mais j’ai vraiment dû puiser dans mon mental pour terminer. Pourquoi ? Je rêve de participer à Paris-Brest-Paris depuis quelques années. L’inscription requière de compléter une série “Super Randonneur”. 200km, 300km, 400km, et 600km. Ce dernier 600km […]

Categories
Customer engagement

Support from HEL

Reading Time: 2 minutes I’m excited to tell you about Support from HEL, a community of customer support professionals! In February 2020, I was knee deep in Customer Support at Smartly.io and I was wondering why we didn’t have a community of Customer Support professionals that could gather and share insights. I was interested to grow my network, my […]

Categories
Leadership

Creating Change

Reading Time: 3 minutes A while back, I was getting mentoring session with Mike Pegg and he helped me to understand how to create change. When we spoke I was in a situation where creating change was not necessarily so vital, but I kept the lesson with me for the futur. Turns out, the futur is now! Here is […]

Categories
Leadership

Clarity and direction

Reading Time: 2 minutes Clarity and direction are crucial components of my leadership style. I believe that when employees understand their role in the organization, what they need to deliver, and how their efforts fit into the bigger picture, they are better equipped to focus their efforts on the tasks that matter most. This clarity leads to more meaningful […]

Categories
Linux

Restart a failed service

Reading Time: < 1 minute Sometimes my MariaDB database fails and crash. I am not sure why and I am not sure I want to find out why as I am guessing it would require some investigation and it may be above my pay grade. It happens quiet rarely but every now and then it happens and when it does, […]