Marc-Olivier MeunierEverything and anything related to my work
Reading Time: 13 minutesThere are many aspects to consider when moving to a full blown 24/7 support setup. If you are starting from a regular 9am-5pm and you want to extend the hours to cover more time zones, that’s probably a separate exercise. Below, we are going to talk about moving from 24/5 to 24/7. When you are […]
Reading Time: 3 minutesI am Marc Olivier Meunier, a Customer Engagement Leader. I am Marc Olivier Meunier. A customer engagement leader. My professional career spans over 20 years in both large corporations and startups. I’ve had success pouring oil on the fire of the advertisement technology company Smartly.io, before dabbling in consulting. First at Eficode, a DevOps consulting […]
Reading Time: 7 minutesEDIT: I have been now working at Smartly.io for 5 years. Going from 40 employees to more than 400 today. My mission today is to scale the way we do customer support to the next 1000 employees. Our ways of hiring have changed a lot. The story below is not really a good reflection of […]