Reading Time: 9 minutesOutsourcing / offshoring? Same same. Don’t get caught up with wording. There is probably a subtle difference. But you are simply looking at paying another company to take care of the support function for you. A BPO is a Business Process of Outsourcing. It’s a company specialized in externalising a whole function. Adopting offshore for […]
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Fully Setup a 24/7 support
Reading Time: 13 minutesThere are many aspects to consider when moving to a full blown 24/7 support setup. If you are starting from a regular 9am-5pm and you want to extend the hours to cover more time zones, that’s probably a separate exercise. Below, we are going to talk about moving from 24/5 to 24/7. When you are […]
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Hey, you found me!
Reading Time: 3 minutesI am Marc Olivier Meunier, a Customer Engagement Leader. I am Marc Olivier Meunier. A customer engagement leader. My professional career spans over 20 years in both large corporations and startups. I’ve had success pouring oil on the fire of the advertisement technology company Smartly.io, before dabbling in consulting. First at Eficode, a DevOps consulting […]
Reading Time: 12 minutesPréambule, aller à la ligne de départ Tout commence avec la descente vers la ligne de départ. Jeudi 16 Juin, nous remplissons notre camping car de victuailles. Nous nous dirigeons vers le port de Vuosaari pour prendre le ferry Finnlines en direction de Travemunde en Allemagne. 30 heures de traversée et 1400km plus loin, nous […]